Service Desk Technician - ESD

At Utah Valley University, you'll play a vital role in supporting the technology needs of students, faculty, staff, and community members while serving as a professional representative of the university. Working the 12:30 pm to 6:00 pm shift, you'll be a key member of the Enterprise Service Desk team, providing first-tier technical support through a variety of service channels.

This position offers the opportunity to develop and strengthen customer service, troubleshooting, and IT support skills while helping users resolve issues and access the resources they need to succeed. In this role, you'll gain hands-on experience with service desk operations, incident and request management, and...