​BAF Request: SYDNEY-586-Change Manager-Customer Experience

Client An existing ICG client – a major Australian Insurance & Services organization – is looking for a Change Manager to work within their customer experience and technology function with a Program Manager to provide support for the delivery a new customer facing app. Role The Change Manager will assist in the development and implementation of communications plan for the above mentioned initiative.

The Change Manager will be part of a small team consisting of Program Manager and a number of specialized resources to facilitate and support the program. Accountabilities will include: Understanding the major pieces of work being undertaken Understanding the various parts of the organisation that will be affected by the program from frontline sales and service staff to all other parts of the organisation Developing (and/or adjusting the existing) change plan including training, learning and development and communications Tailoring these changes plans depending on the stakeholder Change Manager The successful professional will have: Strong communication and interpersonal skills A highly regarded capability in written communication across a number of media 3-5 years experience within an internal change team, preferably in Financial Services/Insurance experience or experience in a consulting firm performing equivalent work Strong commercial acumen that facilitates the translation of a complex program into a clear change plan Related experience and/or a working knowledge of developing a communications plan The ability to work in complex multi-dimensional environments at various levels of the organisation Logistics, Location & Rate Logistics: Starting within 2-4 weeks and lasting for 6 months (Likely extension to 9 months) .

Location: Sydney or Brisbane Offshore & Interstate candidates will only be considered if they cover their own travel and accommodation expenses. Rates: The daily gross rate range for the Change Manager would be $1,200/day gross to the Professional. Close Date and time specified below Auckland 7:00pm Monday 27th August 2018 Sydney/Melbourne/Brisbane 5:00pm Monday 27th August 2018 Singapore 3:00pm Monday 27th August 2018 Paris/Brussels/Stockholm 09:00am Monday 27th August 2018 London 08:00am Monday 27th August 2018 Toronto/New York 03:00am Monday 27th August 2018