French Customer Service Representative - Braga

Are you ready to meet your international team? Join a global organization supporting leading international brands through high-quality customer support solutions. As a Customer Service Representative, you will deliver excellent service while meeting quality, efficiency, and customer satisfaction goals in a dynamic, multicultural environment.

Career Growth & Development Comprehensive onboarding, continuous training, learning opportunities, and clear internal career progression paths Responsibilities: Respond to customer and partner inquiries via phone, email, and other communication channels. Handle customer requests accurately and efficiently. Resolve customer concerns and escalate complex cases when required.

Maintain accurate customer records using internal systems. Provide clear information about products, services, and processes. Collaborate with internal teams to ensure timely resolutions. Meet quality, productivity, and customer satisfaction targets. Support continuous improvement initiatives.

Requirements

French C2 and English B2 or higher. Previous customer service experience preferred. Strong communication, analytical, and problem-solving skills. Proficiency with Microsoft Office (especially Excel) and CRM/ticketing systems. Organized, customer-focused, proactive, flexible, and resilient.

Benefits

Competitive salary. Performance bonus Paid training. Career development opportunities. Employee referral program. Modern office environment in Braga Equal Opportunity We are committed to an inclusive workplace and equal employment opportunities for all qualified candidates.