Job description
POSITION SUMMARY
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL FUNCTIONS
• Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions • Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery • Resolve customer complaints by researching the order history and taking disposition of incorrect products or service • Follow-up to ensure that appropriate changes were made to
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