Manager, Member Retention and Engagement

MoMA is seeking a Manager, Member Retention and Engagement to join the Membership team. The Membership program has a loyal base that delivers lifetime value (LTV) and recurring revenue for the Museum’s overall budget. The Manager is responsible for increasing loyalty and LTV among existing and future members in order to increase revenue year over year.

They will collaborate with colleagues across the Museum and develop annual member engagement strategies to drive member visitation, renewals, guest passes purchases, donations, shopping in the MoMA stores, and more. The Manager must consider all aspects of the member journey and experience to drive long-term support of MoMA and reduce member attrition.