ServiceNow Architect

Service. Now Architect

• Remote Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Job Title: Service. Now Architect Location: 100% Remote (U.S.) Position Type: Full-time, Direct W2 Salary Range: $100,000–$180,000 Annually Experience Required: 12+ years Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Job Summary

We are seeking a Service. Now Architect to lead the design, governance, and long-term evolution of our Service. Now platform across ITSM, ITOM, HRSD, CSM, Sec. Ops, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities.

The ideal candidate has architected Service. Now at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

Key Responsibilities

Define Service. Now platform architecture spanning ITSM, ITOM, HRSD, CSM, Sec. Ops, GRC, and custom application domains. Lead architecture reviews, design approvals, and governance for changes across Service. Now modules. Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.

Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. Architect integrations with enterprise systems via Integration. Hub, MID Servers, REST/SOAP APIs, and event-driven patterns. Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.

Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.

Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. Partner with business stakeholders to translate process needs into Service. Now capabilities with appropriate trade-offs.

Mentor developers, admins, and tech leads on Service. Now best practices. Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.

Stay current with Service. Now roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 12 or more years of Service. Now experience, with significant time in architecture or technical leadership roles.

Deep expertise across multiple Service. Now modules. Strong understanding of the Service. Now data model, scripting, scoped apps, and platform internals. Hands-on experience with Integration. Hub, REST APIs, and complex integration scenarios. Experience designing CMDB, discovery, and service mapping implementations. Strong understanding of platform security, ACLs, and role design at scale.

Experience leading major upgrades and release planning. Excellent communication and stakeholder management skills. Service. Now CTA, CIS, or CSA certifications.

Preferred Qualifications

Service. Now Certified Technical Architect (CTA) credential. Experience with Now Assist, GenAI Controller, or AI-driven Service. Now features. Exposure to multi-instance, multi-region Service. Now deployments. Experience integrating Service. Now with major SaaS platforms (Workday, Salesforce, SAP). Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to venkat.r@bvteck.com or contact us at (908) 505-3899. Learn more about Bright Vision Technologies at www.bvteck.com . Bright Vision Technologies is an Equal Opportunity Employer. Equal Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws.

This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.