Job description
Ford Service ManagerLocation: La Grange, NC
Schedule:** Monday - Friday (No Weekends)
About Wynn Odom Ford Inc**
For over 40 years, Wynn Odom Ford Inc has been proudly serving eastern North Carolina with an unyielding commitment to customer satisfaction and community. We offer a rare benefit in the automotive industry: a Monday through Friday work week**, allowing our team members to achieve a healthy work-life balance. We are seeking a high-performing, customer-centric Ford Service Manager** to lead our service department into its next chapter of growth and success.
Position Overview**
Whether you are an experienced Service Manager or a high-achieving Assistant Service Manager, Shop Foreman, or Lead Service Advisor ready for the next step, this role offers an exceptional platform to build a rewarding career. You will oversee daily service department operations, drive departmental profitability, mentor a talented technical team, and maintain our reputation for top-tier customer satisfaction.
Key Responsibilities**
Department Operations:** Manage daily service workflows, scheduling, and shop capacity to maximize technician efficiency and throughput.
Team Leadership:** Recruit, train, and support service advisors and technicians, fostering a collaborative, safe, and productive work environment.
Customer Loyalty:** Deliver outstanding service experiences, maintaining elevated customer satisfaction ratings and promptly addressing customer feedback.
Financial Performance:** Drive profitability through effective inventory management, cost controls, accurate labor guides, and objective achievement.
Cross-Department Collaboration:** Work closely with Parts and Sales departments to ensure streamlined processes and high vehicle turnaround times.
Compliance & Standards:** Ensure strict adherence to dealership policies, safety regulations, warranty procedures, and Ford Motor Company standards.
Qualifications
& Requirements**
Ford Experience:** Prior experience in Ford service management or deep familiarity with Ford automotive systems, warranty policies, and dealership management software is required.
Leadership & Track Record:** Proven track record in automotive service management, shop supervision, or high-volume service advising.
Operational Acumen:** Strong understanding of service metrics, shop efficiency, labor rate structures, and customer retention strategies.
Communication:** Excellent interpersonal skills with the ability to communicate effectively with customers, staff, and leadership.
Education
& Certifications:** High school diploma or equivalent; Ford certifications or additional technical/business degrees are strongly preferred.
What We Offer**
Work-Life Balance:** Rare Monday - Friday schedule (weekends off).
Competitive Pay:** Comprehensive compensation package with performance-based incentives.
Career Growth:** Opportunities for professional development and continuous training.
Supportive Culture:** A family-owned, team-oriented work environment with a strong local reputation.
Employee Perks:** Discounts on vehicle purchases, parts, and service repairs.