
Job description
As Front Office Manager, you are obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You get excited about how amenities are packaged, a guest service story created by an employee’s intuition, and can strip a bed faster than the best housekeeper.
You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable, and loathe heavily scripted interactions and cookie-cutter experiences. Your career experience is eclectic and dynamic, and take great pride in having worked your way through a var