PSS Scheduler, SHMA Primary Care Pod, Full Time, Day Shift

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Essential functions

may change based on organizational need. General Position Summary: Answers inbound calls following standard scripts and procedures.  Responsible for telephone triage and scheduling of SHMA primary care and specialty offices. Includes coordinating additional appointments with outpatient departments of the hospital such as radiology, when necessary. Acts as patient liaison for all incoming calls. Researches and resolves complaints to ensure patient