Job description
Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar. Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain. Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.
Job Description Summary JOB PURPOSE On the basis of activities assigned by his/her hierarchy, the technical sales representative sells spare parts to customers within the framework of a customer relations center. He/she provides technical support to internal stakeholders (sales and operational teams,etc.) Job Description SIGNIFICANT ACTIVITIES
- Handle customer requests via all types of channels (e-mail, telephone, website, etc.)
- Identify and analyze requests and needs
- Identify and research part numbers based on internal and external requests (customers, sales teams, etc.)
- Respond with an appropriate solution (deadlines, price, etc.)
- Draw up estimates based on customer requests
- Promote the commercial offer and generate additional sales (promotions, products, etc.)
- Update customer data in business tools (contacts, e-mail addresses, etc.)
- Enter opportunities and actions (sales proposals, etc.) into business tools
- Ensure commercial follow-up on opportunities (follow-up on quotations, qualification of business losses, etc.)
- Support operational teams in the use of IT tools for part identification RESPONSIBILITIES AND SCOPE FOR ACTION
- Ensure the follow-up and achievement of sales objectives
- Ensure good customer relations and satisfaction
- Ensure the quality of data entered into business tools
- Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Professional baccalaureate to baccalaureate +3 in a technical field and/or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s)
- Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
- Professional product knowledge (ranges, features, etc.)
- Basic commercial knowledge (sales, negotiation, customer relations, etc.)
- Professional knowledge of IT tools and information systems
- Advanced elementary English (A2) Behavioral skill(s)
- Good interpersonal skills
- Active listening
- Thoroughness
- Analytical skills
- Reactivity
- Team spirit