Member Experience & Engagement Lead
YMCA of the National Capital Region
Ottawa, ON, CANFull-timePosted Oct 2, 2026
Job description
Reporting to the General Manager, the Member Experience Lead is responsible for leading membership operations, member experience, retention, and growth at Health, Fitness and Aquatics locations. The Member Experience Lead provides direct leadership to the Member Experience Team and is accountable for achieving membership targets, delivering exceptional customer service, improving member retention, and ensuring consistent operational excellence across all member-facing services.
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