Senior Associate

· Handle various types of cases related to catalog and vendor complaints

• Provide required inputs to stakeholders to manage vendor feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs I. Skills
• Excellent written and oral communication skills (English)
• MS Excel proficiency – ability to mine voluminous data for specific detail
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics
• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Willingness to travel
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements III. Ability to
• Multi task in a fast paced environment
• Operate in the system with speed and accuracy necessary to meet Amazon standards
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
• Flexible to work in shifts (including weekends) basis the business requirements and to make calls IV. Operations
• Interact with vendors/stakeholders for process setup/clearing blockers in process
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions
• Audit tasks assigned to junior associates and report quality metrics
• Train new staff and give feedback to the training team/manager
• Understand the processes across teams & work towards improving the same along with process experts
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.