Director of RVA 311 & Citizen Services

The Department of Citizen Service and Response is Richmond’s front door to City government — connecting residents, businesses, and visitors to more than 50 departments and agencies through the RVA 311 platform. Operating across phone, online, and mobile channels, the department handles  over 200,000 contacts annually, managed by a team of 33 employees with a budget of $4.

2M. The department’s mission is to empower Richmond citizens to get their non-emergency service needs met easily and help City government understand and respond to the public’s needs and concerns with high citizen satisfaction. The Director of RVA 311 & Citizen Services is one of Richmond’s most visible public-facing...