Service Desk Support Analyst

We do have a job opening for Service Desk Support Analyst for our direct client State of MN. The position details are given below: Job Details: Job Title: 3828 Service Desk Support Analyst Client: State of MN Duration: 12 months+ extension Location: Minnesota, US Type: Onsite Job Description: Minimum Qualifications High school diploma/GED with four (4) years’ experience in Technical Support roles An Associates degree substitutes for 2 years of experience A Bachelor’s degree substitutes for 4 years of experience Desired Skills Knowledge of computer hardware, software, and mobile device components.

Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting. Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN. Knowledge of Active Directory, Group Policy, and endpoint security tools. Knowledge of ITIL best practices for incident and asset management. Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.

Skilled in prioritizing and resolving service tickets efficiently. Skilled in communication and collaboration with users, technical staff, and management. Skilled in analyzing and identifying trends or root causes of recurring technical issues. Ability to identify potential IT security-related situations. Ability to deliver high-quality, customer-focused technical support.

Ability to manage multiple priorities and meet deadlines in a dynamic environment. Ability to adapt to evolving technologies and organizational needs.