Warranty Administrator

WPC is looking for experienced Automotive Warranty Administrators Warranty Processing Company, Inc. (“WPC”), has been in business since 1986 and is a national leader in automotive warranty claims administration. Due to our rapid growth, we are currently accepting applications for experienced automotive warranty administrators to work as a telecommuter.

WPC provides employees with positive work environment, defined work parameters, and a work life balance making this company a fantastic place to work. This position requires a minimum of 2 years existing experience in processing automotive warranty claims and exceptional customer service skills. Core Responsibilities Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer Book and close claims as required by dealer Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment Remain current on all factory recalls and announcements Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments Maintain all service and customer records as required by the dealer and manufacturer Complete relevant Manufacturer Certification Requirements as needed Maintain compliance with all WPC internal policies and procedures Professional Requirements Minimum 2 years of experience Experience with CDK, Reynolds & Reynolds, Ignite, Dealertrack, Techion, UCS, ASI, Automate and/or similar dealer management system (“DMS”) Strong customer service skills Strong communication skills Able to work well in a team environment Be a persistent problem solver Positive attitude