Job description
Subscriber Services Representative The West Australian is a cornerstone of trusted journalism in WA and the state’s most established news brand, backed by more than 190 years of proud publishing history. Across its mastheads, it delivers credible high-quality content to audiences state-wide and beyond. An exciting opportunity has become available to join our fun and supportive Subscriber Services team as a Subscriber Services Representative.
In this role, you will be the first point of contact for our subscribers, managing inbound enquiries while completing a range of service-focused administrative tasks across our newspaper titles. Working in a fast-paced contact centre environment, you will play a key role in delivering efficient, high-quality customer service, ensuring a positive experience for every subscriber.
Our operating hours are 7am to 4pm Monday
- Friday, and 7am to 12pm weekends. Flexibility is essential with weekend availability required for this role.
About you
A proven track record of delivering exceptional customer service within a contact centre, retail, or hospitality environment. Strong written and verbal communication skills, with the ability to engage confidently with a wide range of customers. A proactive and solutions-focused mindset, with the ability to think on your feet and approach challenges creatively.
A genuine passion for helping others - your positive attitude and warmth shine through in every interaction. A desire to be part of a friendly and supportive team, known for its strong culture and collaborative spirit.
About the role
Deliver exceptional customer service to our delivery and digital subscribers. Handle a variety of daily enquiries including processing payments, managing delivery holds, setting up new subscriptions. Assist customers with complaints and cancellation requests, taking a proactive and solutions-focused approach. Provide clear, accurate, and consistent information to customers at all times.
Ensure every interaction is handled with professionalism and care. Maintain accurate and up-to-date customer records in the CRM system. Demonstrate strong attention to detail and a commitment to data accuracy. Job Perks: Free onsite parking and access to an onsite gym. Onsite café for your convenience. A friendly and supportive team culture, with opportunities for career progression.
Access to a wide range of offers and discounts across participating restaurants and brands. Complimentary digital subscription, including access to the West Rewards program. Ready to be a key player in our incredible team? Apply now. Please submit your resume and a cover letter outlining your interest in the role and what you can bring to the team.
Applications without a cover letter will not be considered. Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. T o ensure a fair and consistent recruitment process, unsolicited resumes from recruitment agencies will not be accepted.
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