Technical Service Representative

Job Description :

1. Job Purpose: ( the statement of job purpose in one or two clear and concise sentences ) Providing in site and on site technical support for composite business
2. Principal Accountabilities: ( the major end results the job is expected to achieve ) a) Fully complies with HPU policy and Local EHS regulation b) Maintains and optimizes the innovation portfolio for composite Identifies customer’s activities and needs Develops the products as the marketing requirements c) Provides technical support/training for the key customers and distributors Provides product/technical introduction to new customer Ensures the customer understanding HPU product portfolio Provides technical solution and develop the products as customer’s requirements Communicates with customer to identify the trials and follows the feedback d) Handles the complains / trouble shooting Provides trouble shooting timely and effectively Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively e) Market Intelligence collects up-to-date market intelligence from relevant industries, the customers and the competition regularly
3. Knowledge / Experience / Skills Needed ( education, experience, skills and training required for the job ) Education: Minimum bachelor degree of polymer science Experiences: At least 2- 3 years composite related work experience. The experience in PU composite is optimal. Skill: MS Office functionalities Training: Updated PU Composite knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills Additional Locations: