Agency Growth and Transformation, Consultant

Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

Senior Manager, Agency Growth & Transformation Location: Hochiminh City Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives Role: Independent Contributor THE OPPORTUNITY: We are looking for an Agency Growth and Transformation, Consultant who supports the Strategy and Transformation team in executing organizational strategies, coordinating cross-functional initiatives, and assisting in the delivery of projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES: Strategic Initiatives & Framework Assist in implementing execution plans for strategic initiatives and transformation projects. Support development of governance structures and frameworks that guide priorities and business objectives. Project Management Coordinate planning and tracking of cross-functional projects Prepare project documentation, monitor timelines, and escalate risks to ensure delivery standards Customer Focus Collect and organize customer data for segmentation and targeting analysis to enhance value propositions Support development of tailored propositions for different customer profiles.

Distribution Experience Help identify operational pain points in sales processes and document improvement opportunities. Assist in deployment of digital tools and automated workflows that enhance productivity and customer engagement Market Insights Gather and consolidate market data, competitor information, and industry trends.

Prepare summary reports to support strategic decision-making.

REQUIREMENTS

Experience: 3+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus). Strong communication and collaboration skills Detail-oriented and organized Proactive and open to learning Creative mindset with willingness to contribute ideas Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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