Resident Services & Leasing Associate (Bilingual Mandarin)

About the Opportunity A premier residential development in Willets Point, Queens is seeking a Bilingual Resident Services & Leasing Associate to join its growing team. This is an exceptional opportunity for someone looking to launch or advance a career in real estate, property management, or customer relations. This role is approximately 80% customer-facing translations and 20% administrative , serving as a key point of contact for Mandarin-speaking prospective residents and tenants.

You'll guide applicants through the leasing process, provide exceptional resident service, and support the daily operations of a professional leasing office. Whether you're transitioning from hospitality, customer service, banking, retail, or office administration, this position offers comprehensive training, hands-on experience, and long-term career growth within one of New York City's most exciting residential communities.

Key Responsibilities

Resident Services & Leasing Welcome prospective residents and conduct professional apartment tours. Serve as the primary Mandarin-speaking resource for prospective tenants and residents. Translate and explain leasing documents, policies, and procedures in both Mandarin and English. Guide applicants through the leasing process from initial inquiry through move-in.

Respond promptly and professionally to inquiries by phone, email, and in person. Deliver a warm, polished, and exceptional customer experience while supporting leasing objectives. Administrative Support Prepare lease agreements and process rental applications. Maintain accurate leasing records and documentation. Assist with income qualification and compliance requirements.

Update property management software and lease files. Support daily office operations and administrative functions. Why Join This Opportunity? Join one of New York City's landmark residential developments. Excellent entry point into the real estate and property management industry. Comprehensive training and ongoing professional development.

Primarily customer-facing role with meaningful resident interaction. Collaborative, supportive, and professional team environment. Long-term career growth with an established real estate organization.

Requirements

Fluent in Mandarin and English (Cantonese is a plus). Excellent interpersonal, communication, and customer service skills. Professional, polished, and confident working in a client-facing environment. Highly organized with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced office. Proficient in Microsoft Office and comfortable learning new software platforms.

High school diploma required; Bachelor's degree preferred.

Preferred Qualifications

Experience in customer service, hospitality, retail, banking, reception, office administration, leasing, or property management. Sales or client-facing experience is highly valued. Familiarity with affordable housing programs or LIHTC is a plus but not required.