Apprentice - Omni Consumer Experience Assistant

Description The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.

Jart+, and the DECIEM family of brands, including The Ordinary and NIOD. The Estée Lauder Companies (ELC), in partnership with wELCome, ELC's LGBTQIA+ Employee Resource Group, is a longtime supporter and advocate of LGBTQIA+ equality and continues to cultivate an inclusive, caring, and compassionate workplace. ELC has been recognized for twelve consecutive years as a “Best Place to Work for LGBTQ Equality” with a 100 score on the Human Rights Campaign’s Corporate Equality Index.

About Your Responsibilities The Loyalty Omnichannel Assistant actively participates in enhancing the Loyalty customer journeys across EMEA. This role focuses on improving the omnichannel experience through the following responsibilities: Analyze the performance of loyalty programs across brands and markets, identifying top and underperformers Support underperforming programs by defining and implementing action plans, monitoring execution, and measuring impact Identify and synthesize best practices internally and externally through competitive and cross-industry benchmarking Contribute to activation marketing plans to improve the customer experience Develop strong consumer understanding, especially Millennials and Gen Z, and generate actionable insights Create guidelines, playbooks, and frameworks to share recommendations across markets Participate in store visits to gather field insights Support reporting improvements and transition to new tools Analyze e-commerce performance via Google Analytics and translate data into actionable insights Contribute to CRM operations including triggers and email campaigns Key Tasks Analyze loyalty program performance across EMEA Build and share monthly performance reports Identify bugs and suggest improvements on data platforms Support omnichannel activations and campaign execution Identify best practices in promotions, both online and in-store, across brands and competitors Develop guidelines and playbooks for marketing, retail, and digital teams Track KPIs, identify low performers, and support performance improvement plans Contribute to the preparation, implementation, and follow-up of workshops Support legal harmonization across countries Participate in enhancement projects in partnership with technical and business teams, such as loyalty program revamp Qualifications Available for a 1-year apprenticeship starting October 12, 2026 Apprenticeship agreement mandatory Master’s degree student in Business School At least one previous professional experience Fluent in English (additional languages are a plus) Skills & Experience Experience in Strategy and/or Retail/Online project management is a plus Previous in-store sales experience highly appreciated Based in Neuilly-sur-Seine International environment (40+ nationalities) Conciergerie (corporate store, gym, beauty salon) Meal voucher card