Job description
Softtek is a global company that partners with HMSHost Corporation to deliver innovative IT solutions. We are dedicated to fostering a collaborative and inclusive work environment Position: POS TP.NET Leader Skills and Qualifications 3+ years of IT support experience. 2+ years supporting retail POS systems. 2+ years supporting Diebold Nixdorf TP.
NET. Experience with payment processing environments. Experience supporting store hardware and peripherals. Experience Understanding of retail POS architecture and transaction flows. Networking TCP/IP fundamentals. Database Knowledge Basic SQL querying. Minimum 5 years of experience in IT support roles. Proficiency in Microsoft SQL Server, Networking (Data) Fundamentals, and ServiceNow.
Strong customer management and effective communication skills. Experience with Diebold Nixdorf TP.NET and Point of Sale systems. Activities to perform: Investigate and resolve POS incidents escalated from Service Desk. Troubleshoot POS application issues within TP.NET environments. Analyze transaction failures and payment processing issues.
Perform root cause analysis for recurring incidents. Escalate complex issues to Level 2/Level 3 support teams when required. Monitor incident queues and ensure SLA compliance. Support payment gateway integrations such as Planet and other payment processors. Troubleshoot credit card, debit card, contactless, and mobile payment issues.
Investigate authorization failures, settlement issues, and transaction discrepancies. Coordinate with payment providers and vendors during outages or payment incidents. Peripheral Device Support Support and troubleshoot: Receipt printers Barcode scanners Cash drawers Customer displays Payment terminals (PIN Pads) Scales and weighing devices Diagnose hardware connectivity and driver-related issues.
Assist store personnel with POS operational issues. Support store openings, upgrades, and deployments. Validate POS functionality after software releases and infrastructure changes. Location This position is available in Bangalore and Mexico, with a hybrid work model requiring onsite presence.} English Level: Proficiency in English, both written and spoken, is required.