Club Assistant - City Padel Plymouth

Club Assistant City Padel Plymouth Competitive salary paid Flexible hours tailored to the successful candidate City Padel Plymouth is looking for an enthusiastic, organised, and people-driven Club Assistant to help deliver an outstanding experience for our players and team. This is a hands-on role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys being part of a team.

The Role As Club Assistant, you’ll be one of the faces of City Padel Plymouth — helping ensure the club runs smoothly day-to-day, our players feel welcomed, and the club maintains the highest standards. Applicants with barista training and café/bar/hospitality experience would be highly desirable, although full training can be provided for the right candidate.

Key Responsibilities

Customer Experience & Communication Build and maintain excellent relationships with current and prospective players Welcome all players in a friendly, professional manner Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services Relay relevant information and feedback to the management team Operations & Compliance Ensure compliance with health, safety, and hygiene regulations at all times Assist with opening and closing procedures Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas) Team Support Work closely with the wider team to help deliver a positive club environment Support daily reception and café operations Contribute ideas to improve the overall member and guest experience Bookings, Scheduling & Promotion Assist with facility scheduling, court bookings, matches, and rentals Help promote spare spaces on courses and courts via WhatsApp and Instagram Ensure booking systems are accurate and up to date Café & Retail Support Applicants with barista training and previous café/bar/hospitality experience would be preferred but are not essential.

Maintain a clean, organised, and well-stocked café and retail area Prepare and monitor toasties and baked goods Ensure the coffee machine is maintained and kept clean Help keep pricing and offerings updated and communicated clearly Role Structure Reports to: City Padel General Manager