Answering Service Manager

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote. We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence.

We pride ourselves on teamwork, flexibility, and delivering exceptional service. ⸻ Key Responsibilities As the Answering Service Manager, you will oversee all aspects of our answering service operations, including: Recruiting, hiring, and onboarding new team members Creating and managing staff schedules Ensuring coverage for all shifts, including holidays and weekends Conducting performance reviews and quality assurance Supporting a collaborative and respectful team culture ⸻ Desired Skills & Qualifications We’re looking for someone who is: Friendly, respectful, and professional on the phone Experienced in business phone communication Accurate and efficient in typing Proficient with: Google Chrome or Firefox Email and Microsoft Office (Word, Excel, PDFs) Skilled in multitasking and problem-solving Able to work independently and as part of a team Detail-oriented and organized Experienced in team management and leadership Compensation & Benefits Vacation and Holiday pay Health and dental insurance 401(k) retirement plan Commission opportunities for additional sales Supportive team environment with flexible time-off scheduling Opportunities for growth in a family-oriented company ⸻ About Midwest Answer Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers.

We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.