Job description
Requirements
- Required – Technical Skills
- Basic experience in database administration
- 1–2 years of experience in application support or technical troubleshooting
- Strong hands-on experience with SQL
- Experience writing and executing SQL queries
- Knowledge of data validation techniques
- Understanding of basic database structures
- Experience working with Microsoft SQL Server
- Ability to write SQL scripts for data corrections
- Experience identifying corrupted or inconsistent data
- Experience correcting data quality issues
- Ability to troubleshoot application-related issues
- Experience performing root cause analysis
- Strong analytical and problem-solving skills
- Professional English communication skills, written and verbal
- Ability to communicate effectively with global clients
- Required – Soft Skills
- Analytical thinking
- Problem-solving mindset
- Attention to detail
- Customer-oriented communication
- Teamwork and collaboration
- Ability to work in support environments
- Proactive attitude
- Organizational skills Nice to Have (Technical Skills)
- Basic knowledge of Oracle Database
- Experience with enterprise database platforms
- Experience in Life Sciences environments
- Experience in SaaS environments
- Ability to document technical processes in English Responsibilities (Activities to perform)
- Write and execute SQL queries for operational support
- Analyze and correct corrupted or inconsistent data
- Develop SQL scripts for data remediation
- Support application troubleshooting activities
- Perform root cause analysis of incidents
- Execute database maintenance activities
- Support data operations and validation processes
- Collaborate with technical teams to resolve issues
- Propose sustainable solutions for recurring problems
- Monitor application behavior and database health
- Identify potential operational issues
- Support improvements in data quality processes
- Communicate with global clients regarding incidents and resolutions
- Document data fixes and troubleshooting activities
- Maintain technical process documentation
- Support stability of database-driven applications
- Ensure integrity and consistency of business data Required Languages
- English: Developing Advanced Additional Information
- Location
- Mexico
- Bogotá and surrounding areas (Hybrid)
- Rest of Colombia (Remote)
- Special Conditions
- Client-facing support role with global stakeholders
- Strong focus on SQL-based troubleshooting and data correction
- Participation in application support and operational stability initiatives
- Opportunity to develop expertise in enterprise database environments and data quality management