RCM Account Manager

About Jorie: Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry.

Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI. Our work environment: Remote opportunities Growth advancement opportunities Flexible work environment (Work-life Balance) Collaborative and friendly company culture Great Benefits: 401(k) matching up to 4% Medical Dental Vision Long/Short Term Disability insurance Life insurance $25,000 Paid by employer PTO 2 weeks 10 and half Holidays About the Role JorieAI is seeking an experienced Revenue Cycle Management (RCM) Account Manager to serve as the primary liaison between clients and internal operational teams.

This role is responsible for overseeing client relationships, ensuring service delivery excellence, driving process improvements, supporting automation initiatives, and achieving financial and operational performance objectives across healthcare revenue cycle functions. The ideal candidate combines strategic account management skills with a strong understanding of healthcare revenue cycle operations and a commitment to fostering a culture of accountability, continuous improvement, and operational excellence while delivering exceptional client experiences.

Location & Schedule Remote position within the United States Hours 8:00-5:00CST- Monday through Friday Key Responsibilities Serve as the primary point of contact alongside Client Success for assigned client accounts, fostering strong client relationships and ensuring a high level of customer satisfaction. Manage and oversee contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables.

Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure compliance with client and organizational expectations. Collaborate with internal teams to monitor service performance, identify opportunities for improvement, and implement solutions that enhance operational efficiency and client outcomes.

Partner with technology teams to identify, prioritize, and implement automation opportunities that improve efficiency, scalability, accuracy, and overall revenue cycle performance. Lead issue identification, escalation management, root cause analysis, and resolution efforts to address client concerns and operational challenges.

Collaborate with clients and internal leadership regarding service enhancements, scope modifications, and operational initiatives. Prepare and deliver business reviews, performance reports, dashboards, and presentations to clients and internal leadership. Provide strategic recommendations to improve revenue cycle performance, increase effectiveness, and support organizational growth objectives.

Experience working with offshore teams and outsourced service delivery models. Experience in automation technologies and process improvement methodologies. Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship No recruiting agencies. Location & Hours: Remote in USA Only. We cannot consider candidates from New York, California, or Washington state Mon-Fri 8:00 AM to 5:00 PMCST Flexible working hours may be required based on business Jorie AI is an equal opportunity employer.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.