SAP Support and Development Engineer

Responsibilities

​ Serve as the primary point of contact between our Application Operations team and key users; ​ Receive and manage written incidents and service requests, ensuring timely and high-quality solutions tailored to customer needs; ​ Analyze, resolve, and document incidents and service requests within 2nd level support for Customer Service and Field Service applications (SAP CRM, S/4HANA, ERP); ​ Implement new requirements and enhancements in existing SAP CRM and S/4HANA systems; ​ Actively contribute to knowledge management and maintain solution documentation in the internal knowledge database; ​ Collaborate closely with application product owners to identify and sustainably resolve recurring support issues; ​ Support colleagues and clients across all divisions, both nationally and internationally.

Requirements

Degree in Computer Science, Business Informatics, or a comparable qualification; ​ Several years of experience in Application Operations, IT Support, or a similar role; ​ Solid knowledge of SAP CRM, S/4HANA, and ERP systems, ideally in a Customer Service or Field Service environment; ​ Experience in implementing new requirements and enhancements in existing SAP CRM and S/4HANA systems; ​ Experience in 2nd level support, incident management, and service request handling; ​ Strong analytical and problem-solving skills with a structured and solution- oriented mindset; ​ Experience with ticketing systems and IT service management frameworks (e.

g., ITIL) is a plus; ​ Basic understanding of SAP customizing or ABAP debugging is an advantage ; ​ Strong communication skills and a customer-oriented approach; ​ Ability to work independently as well as collaboratively in cross-functional teams; ​ Fluent in business English; German is a plus. SAP Support and Development Engineer