Customer Service Agent

Handles customer inquiries, complaints, and support requests through phone, Chat or email. Ensures customer satisfaction and resolves issues efficiently.

Key Responsibilities

• Answer customer calls/messages
• Resolve issues and complaints
• Provide accurate information
• Process requests (refunds, orders, updates)
• Follow scripts and company policies
• Ensure customer satisfaction and follow-up Requirements
• Good communication skills
• Problem-solving ability
• Patience and empathy
• English level: B2
• Previous experience is a plus