Vice President of Customer Success

Vice President of Customer Success

Position Summary

The Vice President of Customer Success is responsible for developing and executing the company's global customer success strategy to maximize customer satisfaction, retention, expansion, and lifetime value. This executive leader oversees the customer journey from implementation through ongoing engagement, ensuring customers achieve measurable business outcomes while driving recurring revenue growth. The VP of Customer Success partners closely with Sales, Professional Services, Support, Product, Marketing, and Finance to deliver a world-class customer experience to existing customers.