Customer Support Executive

About Finkraft Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

About the Role

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required. You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery.

The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

Key Responsibilities

● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements ● Manage follow-ups via calls, emails, and structured workflows ● Support clients in resolving queries and ensuring smooth process execution ● Maintain accurate tracking of tasks, updates, and outcomes ● Collaborate with internal teams (data, product, operations) to drive closures ● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes Requirements What We’re Looking For ● Strong communication and interpersonal skills ● High ownership and ability to manage multiple follow-ups ● Comfortable with a mix of office-based work and field interactions ● Basic understanding of Excel/Google Sheets ● Problem-solving mindset with attention to detail ● Prior experience in customer support, operations, or coordination roles is a plus Benefits Why Join Finkraft ● Work at the intersection of travel and fintech ● High-impact role with direct visibility on outcomes ● Fast-paced environment with strong learning opportunities ● Clear growth path into operations, client management, or team leadership roles If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.