Job description
Food & Beverage Operations Oversee the daily operations of restaurants, banquets, bars, and in-room dining. Ensure exceptional guest experiences by maintaining world-class hospitality standards. Monitor service quality, hygiene, cleanliness, and presentation across all F&B outlets. Ensure compliance with food safety, hygiene, and statutory regulations.
Team Leadership Lead, motivate, and mentor the F&B team to achieve operational excellence. Conduct regular training sessions on service standards, guest handling, and SOPs. Prepare duty rosters and ensure optimum manpower utilization. Monitor staff grooming, discipline, and performance. Wedding & Banquet Operations Plan and execute luxury weddings, destination events, conferences, and social gatherings.
Coordinate with clients and internal departments to ensure flawless event execution. Ensure banquet operations meet guest expectations and brand standards. Financial & Inventory Management Monitor departmental budgets, costs, and profitability. Control food and beverage costs through effective inventory management. Coordinate with procurement teams to maintain optimal stock levels.
Analyze sales reports and implement revenue enhancement strategies. Guest Experience Handle guest feedback and resolve concerns promptly. Build strong guest relationships to encourage repeat business. Ensure personalized service for VIP guests and special events.
Requirements
Minimum 5–8 years of experience in Food & Beverage operations within 5-star hotels or luxury resorts. Experience in handling destination weddings and banquet operations will be highly preferred. Strong knowledge of hospitality software and MS Office.
Qualifications
Bachelor's Degree or Diploma in Hotel Management or Hospitality Management.