Customer Service Agent

SUMMARY: The Customer Service Agent is dedicated to delivering exceptional customer experience by serving as a proactive brand ambassador and advocate for Northern Air Cargo. This role maintains strong customer relationships by providing prompt, accurate, courteous, and professional service while responding to customer inquiries, coordinating freight logistics, resolving issues, and monitoring customer needs.

The Customer Service Agent efficiently processes customer transactions, shipment documentation, and freight movement while meeting established performance standards and operational goals.