Customer Service Representative

Position- Customer Service Representative Exp- Fresher-1 yrs Notice Period- Immediate joiner- 15 days Location- Hyderabad Working days and Timing- 6 days Skills- Telugu and Hindi/ English (mandatory), handle inbound/outbound calls, WhatsApp, and chat support, resolving customer issues and coordinating with internal teams, customer service and problem-solving Role Overview: We're looking for a Customer Support Executive to provide exceptional support to retailers and distributors via calls, WhatsApp, and chat.

You'll resolve customer queries, assist newly onboarded users, coordinate with internal teams, and ensure a seamless customer experience.

Key Responsibilities

Handle customer queries through calls, WhatsApp, and chat. Support retailers and distributors with onboarding, app usage, and order-related assistance. Resolve issues related to orders, deliveries, pricing, billing, and the app, escalating when required. Coordinate with internal teams to ensure timely issue resolution.

Maintain accurate CRM/ticketing records and follow up until closure. Share customer feedback to improve products and processes.

Requirements

Graduate (or final-year student) with excellent communication skills. Fluent in Telugu and Hindi/English; English for internal communication. Strong customer service, problem-solving, and interpersonal skills. Comfortable using smartphones, WhatsApp, CRM tools, and basic computer applications. Ability to multitask, stay organized, and take ownership of customer issues.