Assistant Customer Service Manager

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

About the role

We are looking for an experienced Assistant Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to assist the Customer Service Manager in keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.