IT Application Executive

Key Responsibilities

SAP & Application Support Ensure that ERP (SAP), POS, Retail Applications operate efficiently. Manage configurations, upgrades, and troubleshooting in coordination with users and regional/group IT. Log and track all incidents via the ticketing system, performing root cause analysis for timely resolution. System Administration & Data Integrity Perform system configuration and user administration tasks.

Develop and maintain data interfaces, exports/imports, and ensure high-performance data exchange between SAP and local systems. Proactively monitor system alerts and perform quality checks to ensure data accuracy and consistency. Process Optimization & Projects Analyze retail business processes and produce data flow diagrams to recommend usability improvements.

Support application-related projects, providing technical input for regional rollouts and local deployments. Ensure all system changes align with corporate standards, governance, and Group IT security. Stakeholder Coordination Collaborate closely with group/regional IT, local business users, and vendors. Maintain comprehensive technical documentation, procedures, and user guides.

Qualifications

& Requirements Education: Bachelor’s degree in IT, Computer Science, or a related field. Experience: Minimum 3 years of experience in an IT Application role within a retail environment. Technical Skills: Proven expertise in SAP Retail Proficiency in SQL / PL-SQL and ERP application management. Strong ability to translate business needs into technical actions.

Soft Skills: Effective communication skills for working within a matrix reporting line; detail-oriented and capable of managing multiple priorities. Key Success Indicators Uptime: High application availability and performance across retail sites. Service: Ticket resolution strictly within agreed SLAs. Quality: Maintenance of data accuracy across the ERP, POS and WMS landscape.

Compliance: Full alignment with group IT standards and successful audit support.