Job description
About the Role" NOC Engineer "Responsibilities"
- Monitor production infrastructure and applications using Datadog to proactively identify, investigate, and respond to alerts.
- Handle production incidents across different severity levels and ensure timely resolution in accordance with defined SLAs.
- Act as an Incident Commander for high-severity (SEV) incidents by leading bridge calls, coordinating with cross-functional teams, driving incident resolution, and providing regular stakeholder updates.
- Perform incident triaging, impact assessment, escalation, and coordination until service restoration.
- Create, update, and manage JIRA tickets for incident tracking, assignment, and closure.
- Coordinate and facilitate Change Approval Board (CAB) calls by reviewing planned changes, validating implementation readiness, assessing operational risks, and ensuring adherence to change management processes.
- Monitor production systems during and after change implementations to identify and mitigate any operational impact.
- Provide timely and accurate communications to stakeholders during incidents and planned maintenance activities.
- Collaborate with Engineering, Development, Infrastructure, and Support teams to resolve production issues efficiently.
- Ensure proper shift handovers, maintain operational runbooks, and update knowledge base documentation.
- Participate in post-incident reviews (PIRs), root cause discussions, and continuous service improvement initiatives. "Required Skills"
- Hands-on experience with Datadog monitoring, dashboards, and alert management.
- Strong experience in Incident Management within a Production Support or NOC environment.
- Proven experience handling Severity (SEV) incidents and serving as an Incident Commander.
- Experience coordinating and managing CAB (Change Approval Board) calls and change implementation activities.
- Hands-on experience with JIRA for incident, problem, and change tracking.
- Excellent verbal and written communication skills with the ability to coordinate across multiple technical and business teams.
- Strong analytical, troubleshooting, and decision-making skills with the ability to perform effectively under pressure.
- Familiarity with ITIL processes, including Incident, Change, and Problem Management, is preferred.
- Willingness to work in a 24x7 rotational shift environment, including weekends and holidays. "Desirable Skills"
- Not specified. "Education Qualification"
- Not specified.