Client Success Administrator_NJ3

Paxon Is Hiring! Paxon is a fast-growing third-party logistics provider, and we are looking for talented people who want to be challenged, develop their skills, and grow with us. Our team members are hands-on, accountable, and passionate about delivering exceptional results for our clients. If this sounds like you, we invite you to apply and join our team!

The Client Success Administrator provides day-to-day administrative, reporting, and operational support to the Client Success team. This role helps ensure client accounts are supported accurately, consistently, and proactively by managing recurring administrative activities, monitoring account performance, maintaining client documentation, and coordinating with Operations, IT, Transportation, Billing, and other internal teams.

The Client Success Administrator will develop a strong working knowledge of each assigned client account, including operational requirements, reporting needs, billing requirements, service expectations, and key processes. The role will also serve as a backup resource for the Client Success team when additional coverage is needed.

This is an on-site position located in Dayton, NJ requiring attendance five days per week.

Key Responsibilities

Client Reporting & Account Administration Compile, format, validate, and distribute client-specific reports using Staci's WMS and Power BI. Ensure recurring client reports are accurate, complete, and delivered according to established deadlines. Support the Client Success team with data gathering, report preparation, account research, and other administrative requests.

Organize and distribute necessary client communications and notices as directed by the Client Success team. Maintain organized and current client files, documentation, reporting schedules, and account information. Account Monitoring & Issue Identification Review Power BI dashboards daily for clients operating within the facility.

Monitor key account metrics, outbound shipment activity, order status, and potential delays or exceptions Carrier Claims Management Manage and track carrier claims from submission through resolution. Ensure claims are filed accurately and within required carrier timelines. Maintain an organized claims tracker and follow up on outstanding claims until resolution.

Provide status updates and reporting on open, approved, denied, and resolved claims. Billing Support Prepare monthly client billing documentation and supporting data. Review account activity to ensure applicable services, projects, materials, and other billable activities are captured accurately. Coordinate with Client Success, Operations, and Billing to resolve discrepancies or obtain missing information before billing is finalized.

Help maintain supporting documentation for client billing and account-specific charges. WMS & Operational Support Create Kitting and Custom Assembly jobs within the applicable WMS based on approved client requirements. Client Documentation & Account Knowledge Maintain and update Client Playbooks, ensuring current processes, requirements, contacts, reporting expectations, and operational instructions are documented.

Maintain organized client contract folders and ensure current agreements, amendments, pricing documentation, SOPs, and other relevant account documents are properly filed. Develop an understanding of each client's business, operational requirements, service expectations, and account-specific processes. Cross-train across assigned accounts to provide backup support when Client Success team members are absent or additional coverage is required.

Client Success Team Support Provide general administrative and operational support to Client Success team members and facility leadership. Assist with meeting preparation, data collection, follow-up activities, and account projects as needed. Help maintain trackers, action items, recurring deliverables, and account documentation.

Support special projects and additional Client Success responsibilities as business needs evolve. Work collaboratively across Client Success, Operations, Transportation, IT, Billing, and other departments to ensure client needs are appropriately supported.

Qualifications

Strong organizational skills with the ability to manage multiple priorities and recurring deadlines. High level of attention to detail and commitment to data accuracy. Strong Excel and Microsoft Office skills Experience working with warehouse management systems, ERP systems, or similar business applications preferred.

Ability to learn multiple client accounts, processes, systems, and operational requirements. Strong written and verbal communication skills. Comfortable working cross-functionally and following up with multiple departments to drive tasks to completion. Ability to identify issues, ask appropriate questions, and escalate concerns when necessary.

Self-motivated, dependable, and comfortable working in a fast-paced warehouse and client-service environment. Prior experience in logistics, fulfillment, warehousing, customer service, client success, or administrative operations preferred.