Job description
Summary: The Administrative Support Officer plays a vital role within the Administration Department, providing essential operational support to the Directorate Support and Managing Director. This position is key to ensuring smooth day-to-day administrative functions, including communication management, patient follow-up, customer service, and efficient handling of internal and external correspondence.
The role involves supporting strategic initiatives by collecting, analyzing, and reporting data, as well as contributing to critical projects such as patient data migration. With a focus on accuracy, organization, and proactive problem-solving, the incumbent ensures high standards of administrative excellence and supports the achievement of organizational goals.
This position requires strong attention to detail, proficiency in data management, and the ability to work collaboratively across teams.
Responsibilities
Answer and make phone calls, manage incoming and outgoing communications, and provide timely responses to inquiries. Conduct patient follow-ups and support customer service initiatives to ensure a positive experience. Manage and organize incoming and outgoing mail, ensuring proper documentation and tracking. Draft, prepare, and format official letters for HMOs, Hefamaa, and other stakeholders.
Support the management team in achieving company objectives through efficient administrative coordination. Collect, analyze, and prepare reports to inform decision-making and performance tracking. Ensure accurate and timely data entry during patient data migration projects. Collaborate with cross-functional teams to deliver high-quality administrative support.