Guest Service Generalist

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun.

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Guest Service Generalist POSITION REPORTS TO: Rooms Division Manager General Manager POSITIONS REPORTING TO THIS POSITION: Nil KEY RELATIONSHIPS: Front Office Supervisor/Manager Guest Experience Hosts Housekeeping Supervisor Room Attendants PRIMARY OBJECTIVES: At Travel + Leisure our vision is to put the Worl d on Vacation.

In your position as the Guest Service Generalist, you will be responsible for a multi skill role working in two or more departments at the resort. This may include food and beverage/front office/housekeeping. Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right: Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impact Respect – considering others in every interaction Teamwork – succeeding together PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) Front Office Provide a range of customer services through the handling of reservations, reception duties, guest activities and general administration tasks within the accommodation facilities within the property.

Meet and greet all clients in a friendly, courteous and professional manner Attend to check in and check out of guests in a timely and efficient manner in accordance with correct procedures Ensure that all guests accounts are properly receipted, recorded, and reconciled by following operating guidelines Ensure that client needs are met by providing accurate and relevant information by phone and over the counter Maintain a high standard of customer service through handling all customers in a courteous, friendly and helpful manner Ensure that appropriate and relevant promotional material is available for clients by maintaining adequate supplies and presentation Maximise room sales and conversion of enquires through pro-active sales activity and techniques appropriate to the customer and selling period Be familiar with and adhere to company occupational health and safety policies and procedures Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.

Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety. Display innovation through inspiring, creating and improving processes and products. Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. KEY POSITION CRITERIA: Formal studies in hospitality or customer service (desirable) Experience in one or more areas of service at a Hotel (preferred) Strong work ethics, flexible in approach and supportive of others Methodical and consistent worker with an eye for detail Maintain high levels of customer satisfaction through friendly and efficient service, as measured by guest feedback Drive sales as measured by increased revenues Able to work all hours required to run operations Ability to communicate effectively Ability to work productively in a fast paced, changing workplace.

Ability to deliver quality customer service to owners and guests Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to My.

Career@travelandleisure.com , including the title and location of the position for which you are applying.