Client Service Representative - Full Time

Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness. This role goes beyond answering phones or booking appointments — it’s about creating connections.

At South Town, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive. What You’ll Do Greeting clients and their pets in person with a welcoming, calm demeanor Answering calls confidently and kindly, even when things are a little hectic Scheduling appointments using our cloud-based software (hello, multitaskers) Communicating clearly and professionally in both English and Spanish Handling prescription refills, medical record requests, and messages between clients and the medical team Managing client check-ins, payments, and keeping the lobby flowing smoothly Keeping accurate records that reflect our high standards of care Who you are Required: High school diploma or equivalent Required: Minimum one year of experience working in customer service, vet med experience preferred A positive attitude, high energy, and a “let’s make it happen” mindset Excellent communication and customer service skills Comfort working with phones, computers, and multitasking in a fast-paced environment The ability to stay calm, kind, and clear—especially under pressure Reliability, attention to detail, and great follow-through A desire to learn, grow, and make every client interaction a good one Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged) A team player who balances compassion and efficiency with ease Able to sit, stand, or wear a headset for extended periods Bilingual in English & Spanish (written + spoken)

• Preferred Why You’ll Love It Here Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better. South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team. If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime. The Nuts & Bolts Health insurance Vision insurance Dental insurance 401k with employer match PTO/vacay CE opportunities/allowance Professional dues Uniform allowance Flexible schedule EAP Employee Discount We are an equal opportunity employer and celebrate diversity of all kinds.