Taxpayer Service Representative

The Taxpayer Service Representative acts as the primary point of contact for individual and business taxpayers. This role combines high-quality customer service with technical research to help taxpayers navigate state tax liabilities, filings, and online services. The ideal candidate is a strong communicator, detail-oriented, and comfortable using specialized software to resolve complex account issues.

Key Responsibilities include

Customer Support (Phone, Email, & In-Person) Inbound Call Center: Handle high-volume inbound calls regarding all taxes administered by the Tax Division, including inquiries about returns, refunds, billings, and official correspondence. Digital Correspondence:...