eCommerce Customer Service Specialist

Bakell LLC, a JDI Distribution brand, is a fast-growing CPG company known for innovative food and baking products. We operate in a high-energy, entrepreneurial environment and are looking for team members who thrive in a fast-paced setting.

About the Role

We’re looking for a Customer Service & Sales Support Specialist who will serve as a key point of contact for our customers while supporting our internal sales team. This role blends customer service, problem-solving, and sales support.

Responsibilities

Respond to customer inquiries via email, phone, and CRM systems Resolve customer issues and handle escalations professionally Support sales team with order coordination and account management Upsell and cross-sell products when appropriate Manage customer communication through Zoho CRM and Zoho Desk Assist with outbound outreach and lead generation Research and compile prospect lists Build strong customer relationships and improve retention Work with operations, warehouse, and accounting teams to resolve issues Assist with reporting and tracking customer/sales activity ***ON-SITE POSITION ONLY- DO NOT APPLY if you are searching for Hybrid/Remote Work!

We are not considering candidates who require sponsorship at this moment.*** Requirements 2+ years of customer service or sales support experience Strong written and verbal communication skills Ability to handle difficult customer situations professionally Strong multitasking and organizational skills Experience with CRM systems (Zoho preferred) Bachelor’s degree preferred Benefits Compensation & Benefits Starting pay: $20/hour Weekly payroll Health, dental, vision, and life insurance (after 90 days) 401(k) with company contribution (after 90 days) PTO and sick time Growing company with advancement opportunities Hands-on role with real impact Collaborative, fast-paced team environment Why Join Us Growing company with advancement opportunities Hands-on role with real impact Collaborative, fast-paced team environment