Negotiator

Behind every debt settlement is a person trying to get their financial life back on track. As a Negotiator at Americor, you'll work hand in hand with creditors, not against them, to find solutions that help our clients move forward. It's relationship-driven work that rewards patience, clarity, and genuine problem-solving.

If that sounds like you, we'd love for you to join our growing team.

JOB RESPONSIBILITIES

● Work directly with creditors, collection agencies, and attorney offices to negotiate fair, reduced settlements on behalf of our clients ● Calculate, create, and process settlements within department guidelines ● Manage an active queue of accounts, staying organized and consistent to meet monthly production goals ● Review client accounts to assess available funds and determine next steps ● Gather and submit documentation needed for settlement approval and payment ● Collaborate with teammates to share insights and support each other in reaching the best outcomes for clients ● Multitask across a busy account queue while maintaining clear, effective communication ● Perform other related duties as assigned REQUIREMENTS ● Effective communication skills, with tact and persuasion in customer-focused conversations ● A high degree of initiative and a positive, can-do attitude ● Genuine passion for helping people, with an outstanding focus on clients' needs ● Good judgment and adaptability in fast-changing conversations ● Ability to meet and exceed monthly production goals ● Close attention to detail and ability to apply policies and procedures consistently ● Strong math skills a plus EDUCATION & EXPERIENCE ● Minimum of 1 year of experience in debt settlement negotiations, collections, mortgage loan processing, or customer service ● Debt settlement negotiation experience preferred ● Back-end collections or recovery collections experience preferred ● Mortgage operations experience a plus This job description does not include every duty or responsibility.

This is just a general description and subject to change at the supervisor's discretion. This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions. Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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