Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) Location: Japan | Engagement Type: Freelance / Project-based Role Positioning (Please Read Carefully) This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.
2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.
3. Content Adaptation: Customize CXG frameworks and localize for APAC.
4. Light Consulting Support: Support workshops and provide structured feedback.

Requirements

Mandatory Requirements (Non-negotiable) Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D). Training Experience: Experience training frontline and managers with strong facilitation skills. Business Understanding: Ability to connect training with business outcomes. Preferred Profile Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred. Language: Japanese & English delivery What We Do NOT Look For Generic trainers without retail experience or purely theoretical profiles. Application Requirements CV + Training portfolio + 1 case (business challenge, solution, impact) Benefits To be discussed during the interview.