Account Operations Coordinator - Shift B

The Operational Account Coordinator, Ground is the operational point of contact for an assigned customer account and the entry point of the ground shipment process. The role converts customer demand — received by email or held as an order in the customer platform — into a validated booking in e2open TMF, and is the first control point for consolidation: reviewing open loads before a new booking is created so the network does not build duplicate freight.

Once shipments are in motion, the Operational Account Coordinator monitors the operational boards for exceptions and owns all customer-facing communication, including inbound escalations, appointment confirmations, and changes to committed dates.