Associate Director, Client Success (Remote)

The Associate Director (AD) Client Success plays a critical leadership role in driving client retention, expansion, and organic growth across WES’ portfolio of academic, government, and regulatory partners in the United States. This role operates as a strategic business owner, accountable for performance across a portfolio of 7,000+ client accounts, while driving renewals, deepening engagement within existing accounts, and increasing volumes through upsell and cross-sell strategies.