Customer Information Specialist - Senior

This recruitment is open to current King County Metro Transit Customer Information Specialists only. The Senior Transit Customer Information Specialist serves as a peer leader within Metro's Customer Information office, providing leadership, operational support, and exceptional customer service across Customer Information Office and Lost & Found operations.

Working collaboratively with Customer Information leadership, Senior Specialists coach, mentor and train employees, coordinate daily workflow, resolve complex customer issues, oversee Lost & Found activities, and ensure customers receive accurate, timely, and professional service through multiple communication channels.

This position...