Systems Engineer (Expert / SME) — ServiceNow (CI)

About the role

Insight Xcite is recruiting Expert and SME candidates for Systems Engineer work specializing in Service. Now. We recruit across current and upcoming customer needs; this post includes the STAR 4448 Service. Now requirement in Springfield. Candidates are evaluated against each customer position’s specific requirements.

For STAR 4448, support a Service. Now platform deployed across an enterprise domain in a Sponsor environment with an air-gapped standalone network serving approximately 3,000 users.

Required skills

for STAR 4448 Build automation-heavy workflows and front-door experiences in Intelligence Community environments. Implement Flow Designer and Integration. Hub patterns for approvals, routing, notifications and orchestration. Build and extend catalog items for IT support, service requests, business requirements intake, and visit or access requests.

Support PPM module configuration, including forms, flows and templates. Create reusable subflows for approval chains, task packs, SLA timers and escalations. Support the Continuous Authorization Monitoring (CAM) module for A&A processes, RMF tasks and evidence requests. Lead process mapping and future-state process design.

Write user stories and user acceptance criteria; manage user acceptance testing. Train Service. Now users and facilitate workshops with ISSOs/ISSMs, system owners and PMOs. Create standard operating procedures and quick reference guides. Expert and SME placement depends on the applicable customer and contract qualifications.

Clearance Requirement Due to the nature of our work, Insight Xcite does not sponsor or process security clearances at this time. Applicants must currently possess an active TS/SCI with a Counterintelligence (CI) Polygraph to be considered for employment. Please do not apply if you do not currently hold this level of clearance.

Work Location Requirement All Insight Xcite positions are onsite. We do not offer remote or hybrid opportunities. Applicants must be willing and able to work in person at the designated customer location What We Offer At Insight Xcite, we believe exceptional employees deserve meaningful support, competitive compensation, and benefits that make a real difference.

We are committed to investing in our team both professionally and personally. 100% employer-paid medical, dental, and vision coverage for employees Flexible paid time off, subject to manager approval and business needs, plus annual Flex Bonus earning opportunities Annual compensation and performance review process, including opportunities for salary increases 401(k) with immediate vesting and company contributions with no employee match requirement Flexible scheduling options Insight Essentials lifestyle and wellness benefit Company-supported pet insurance Employee referral bonus program Professional development and career growth support Opportunity to support impactful national security missions in a highly collaborative environment Additional employee programs and benefits available Candidate Authenticity and Use of AI AI tools may be used to help format or draft application materials; however, all submitted information must accurately represent the candidate’s own experience, qualifications, and work history.

Candidates should be prepared to discuss and verify the information provided. About Insight Xcite Insight Xcite is a mission-focused consulting firm supporting critical government programs through data-driven engineering, technology, cybersecurity, analytics, and operational expertise. We partner with customers across the national security community to deliver innovative solutions in highly secure, fast-paced environments.

Our teams are composed of experienced professionals who thrive on collaboration, accountability, and supporting mission success. We value technical excellence, integrity, and employees who are committed to solving complex challenges and making an impact.