Job description
Job Description Role Summary :The Contact Center Excellent Experience Partner serves as the primary point of contact for guests and prospective clients, ensuring a high standard of customer service through prompt, courteous, and effective communication on emails, calls and Live Chats .
Key Responsibilities
- Answer and respond to inbound calls, emails, and chat messages from guests and prospective clients, providing information on apartment availability, rates, amenities, and local attractions.
- Manage inquiries and requests promptly and professionally, delivering a positive and welcoming experience.
- Assist clients with reservations and booking modifications, ensuring accurate information is recorded in the booking system.
- Handle guest complaints or concerns, employing empathy and problem-solving skills to find satisfactory solutions.
- Meet or exceed individual sales and conversion targets set by the team leader.
- Identify opportunities to promote additional services, upgrades, or special packages to enhance the guest experience.