Contact Center Partner

Job Description Role Summary :The Contact Center Excellent Experience Partner serves as the primary point of contact for guests and prospective clients, ensuring a high standard of customer service through prompt, courteous, and effective communication on emails, calls and Live Chats .

Key Responsibilities

1. Answer and respond to inbound calls, emails, and chat messages from guests and prospective clients, providing information on apartment availability, rates, amenities, and local attractions.
2. Manage inquiries and requests promptly and professionally, delivering a positive and welcoming experience.
3. Assist clients with reservations and booking modifications, ensuring accurate information is recorded in the booking system.
4. Handle guest complaints or concerns, employing empathy and problem-solving skills to find satisfactory solutions.
5. Meet or exceed individual sales and conversion targets set by the team leader.
6. Identify opportunities to promote additional services, upgrades, or special packages to enhance the guest experience.