Job description
【Main Task】
- Work and perform in compliance with company’s regulation and request.
- Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting per company policy
- Demonstrate service skills and knowledge with high customer orientation
- Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
- Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
- Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
- Respond to satisfaction surveys, working to resolve customer care issues.
- Provide timely response to all requests from both internal and external customers.
- Perform necessary administrative paperwork in complete and accurate manner.
- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
- Provide timely feedback of product quality issues, as well as marketing information to the company.
- Maintain company-issued test equipment and support tools.
- Perform other related duties and responsibilities as assigned 【Education】
- College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
- TOEIC Listening & Reading score > 550 【Experience】
- 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems
- Semi-conductor equipment work experience is preferred.
- Previous mask repair machine installation and troubleshooting experience is a plus.
- Familiar with E-beam system is a plus
- Excellent communication and customer service aptitude is required. 【Other skills】
- Microsoft operating system knowledge is required
- Being self-motivated in learning, able to think independently, and a good team player.
- Good written and spoken English
- Willingness to travel domestic and internationally.
- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team