Investigation Specialist II - Related Account Detection, Relay Product Excellence

Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience.

In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights.

• Work from Office Role (RTO5, M-F)
• Investigation experience required Key job responsibilities
• Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance
• Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights
• Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards
• Identify root causes of defects, design and implement process improvements, and develop new SOPs that drive efficiency in Amazon's transportation operations
• Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership
• Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases
• Consistently exceed productivity and quality targets while helping define team-level benchmarks
• Create investigation narratives, present findings in review forums, and lead strategic projects including automation and tool development A day in the life
• Investigate complex multi-hop related account cases requiring judgment beyond standard SOPs
• Mentor Investigations specialists through case reviews, calibration sessions, and real-time coaching
• Analyze investigation data to identify systemic patterns and present insights to leadership
• Meet and exceed productivity, quality, and other hygiene metrics/goals
• Identify opportunities to Invent and Simplify processes, and deliver faster with higher standards of accuracy
• Develop and document new investigation methodologies for emerging fraud/abuse patterns
• Partner with stakeholder teams to drive gaps to closure and influence roadmap priorities - 3+ years of investigation, fraud detection, risk management, or compliance experience - 1+ years of experience in transportation, logistics, or supply chain operations
• Speak, write, and read fluently in English
• Proficiency with Microsoft Office products (advanced Excel including pivot tables, VLOOKUP, data modeling)
• Experience with SQL or similar query languages for data extraction and analysis
• Demonstrated experience leading process improvements or driving operational efficiency
• Willingness to work flexible hours as per business requirements
• Experience with e-commerce or marketplace fraud investigations
• Experience mentoring or training junior team members
• Familiarity with data visualization tools (Quick. Sight, Tableau, or similar)
• Knowledge of graph-based or network analysis techniques for detecting related accounts
• Experience creating SOPs or investigation playbooks
• Background in payments, identity verification, or account integrity
• Ability to manage ambiguity and make sound decisions with incomplete information
• Experience working with cross-functional teams in a global organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.